By booking or attending any consultation, package, class or session with Boundless Dog Training and Behaviour, you are agreeing to these terms and conditions.  

Liability and Insurance

Boundless Dog Training and Behaviour maintains appropriate business insurance to provide both classes and private training sessions and walks.  Training outcomes are not guaranteed, and you are responsible for your dog and considered a ‘fit and proper person’ at all times. It is recommended guardians have appropriate pet insurance policies that includes third party liability insurance. 

Payment

No booking is confirmed until payment is made. Please use email, WhatsApp, telephone or Facebook Messenger to book your consultation or package.

Purchased package sessions must be used within 12 weeks from your first class, session or consultation.  Any unused sessions will be forfeited, except in exceptional circumstances made at the sole discretion of Boundless Dog Training and Behaviour. Purchased 121s with the Premium Package must be used within 9 weeks from payment being made

Training and Handling

Boundless  Dog Training and Behaviour uses scientifically proven reinforcement-based training methods. 

Harsh handling of dogs and the use of coercive or punishing methods, including but not limited to, lead jerking, shouting or hitting, is not permitted.  Any guardian repeating any such action following one warning can expect services to be terminated and will forfeit any remaining sessions or classes booked and paid for.  No refund will be offered. Use of aversive equipment, including but not limited to, slip leads, prong collars, spray collars or water containers is not permitted during training sessions or classes.  Any owner choosing to continue use of an aversive can expected services to be terminated. No refund for outstanding pre-booked session will be offered. 

Extending/retractable leads will not be used during training sessions or classes.  Please provide a basic lead with flat collar or harness for your dog during training. 

Cancellation by Boundless Dog Training and Behaviour

In the event of illness or other unavoidable absence, an alternative date and time will be offered.  Refunds will be considered in exceptional circumstances, at the discretion of Boundless Dog Training and Behaviour.

Consultations and training will not normally be cancelled for adverse weather, unless it would be dangerous or impossible to go ahead. In the event of cancellation due to adverse weather, we will aim to give as much notice as possible. 

Cancellations by the Client (excluding group classes)

Clients may cancel or amend a session by giving 2 full working days’ notice. Cancellations with less than 2 full working days’ notice will incur the full consultation fee or forfeit the session from their package.  Exceptions to this are at the sole discretion of Boundless Dog Training and Behaviour.

 If the client decides to forfeit or not continue with all sessions in a package, these will not be refunded.

Cancellations by the Client (group classes)

Group classes are scheduled to run for a stated number of consecutive weeks.  Boundless Dog Training and Behaviour is unable to offer a refund or alternative class to clients unable to attend any classes. Any approved refunds will be subject to deduction of a 1.6% booking fee.

Marketing and Social Media

Clients and dogs may be photographed and/or videoed during the training session for marketing/advertising purposes.  If you do not consent to this being used for commercial purposes (e.g. website, social media/printed material) please let us know.

Unless you state otherwise, your consent for use of your photographs is implied.  Please note: all photos used will be anonymous other than the dog’s name

Privacy Policy

During our sign-up process we collect client name and contact details, including email address, phone number and address. This allows us to contact clients about any services purchased.  Further to this, records are kept of training provided, in order to monitor and plan client progress.

Boundless Dog Training and Behaviour will store client data securely, and will not pass client details on to third parties. If clients would like to see what data is stored about them, please contact us on Kim@Boundlessdogtrainer.co.uk  Clients may ask us to stop collecting and/or delete their data at any time, but this may mean we can no longer provide a services to them.